MGM Resorts International said it is implementing a 20 percent service charge at all spas and salons inside the company’s Strip properties.
“Our policies are based on industry standards and focus on providing superior service and an unforgettable guest experience,” Director of Corporate Media Relations Brian Ahern said. “The Spa and Salon policy will help improve facilities and service, streamline interactions, and allow guests to focus even more on the experience they choose to receive.”
Ahern said the policy would be in effect at all properties by the end of Aug.
Five properties including Mirage and MGM Grand tacked on the 20 percent service charge a few years ago, according to Ahern. Five more including Aria and Bellagio will follow suit.
By contrast, a licensed therapist with MGM said the company’s decision to expand the service charge will do more harm than good.
“It’s basically a money grab,” the employee who asked to remain anonymous said. “It’s questionable practices. We’re charging extra fees on top of extra fees. I think it will make an impact.”
"When you look at Las Vegas, and what people are complaining about, it’s resort fees, parking fees and the game odds,” Director of UNLV’s center for gaming research David Schwartz said. “Long term it may not be the best strategy, but short term, you might see a bump in revenues.”
The Wynn and Encore said they do not have service fees or additional charges for spa payments. Caesars Entertainment and Sands did not reply to requests for comment.
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