Visitor frustrated over response from Paris hotel - FOX5 Vegas - KVVU

Visitor frustrated over response from Paris hotel

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The replica Eiffel Tower remained illuminated while other signage and hotel lights were in the dark during an hours-long power outage on Nov. 3, 2016. (Adam Herbets/FOX5) The replica Eiffel Tower remained illuminated while other signage and hotel lights were in the dark during an hours-long power outage on Nov. 3, 2016. (Adam Herbets/FOX5)
LAS VEGAS (FOX5) -

Paris hotel-casino is back to normal after an unprecedented power outage on the property Thursday, but some guests are still upset over the incident.

[READ MORE: Power fully restored at Paris hotel after daylong outage]

Tracey Montgomery was staying at the property with family when the outage occurred.

“For an hour and a half we didn’t know if the building had caught fire. We didn’t know what was going on,” Montgomery said.

Montgomery is back home in Texas, but said she is still frustrated by the lack of communication and the way the situation was handled.

“There was not a light on the 31st floor. When you opened the door to the hallway it was pitch black. The stairwells were pitch black, not one single light,” Montgomery said.

Montgomery, who was with her daughter and five-month-old granddaughter, had to walk down more than 30 flights of stairs. She said they did not find out was going on until they got to the bottom floor.

Montgomery booked a room at a different hotel on the strip for the rest of their vacation and said she won’t be taking advantage of the free stay or credit the hotel offered to make up for the outage.

“I was stressed out the entire stay I was there because of everything that was going on. I would never stay at that place again,” Montgomery said.

Paris hotel-casino is compensating guests for Thursday night’s stay plus two additional nights.

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