A Longmeadow woman fell victim to a phone scam Friday afternoon. But before she could wire hundreds of dollars to a scammer, two Big Y employees working the Western Union register were skeptical of the story.
"They have a full list of things that they need to do and if anything sounds like a scam coming on they know right then and there that they've got to stop and call a manager up to the desk and talk about it," said McGoldrick.
McGoldrick said scams happen in Big Y stores multiple times a day and their store receives notifications when they do happen in the region.
On Friday, Casey Sway was working the Western Union register with another employee when an elderly woman said she received a phone call from Mexico City saying her son had been arrested and she needed to wire $900.
"At first she didn't believe it, which is understandable. You get a call that your son's in jail you're obviously going to be upset and worried, but we did explain to her that it was a scam," said Sway.
Sway and her co-worker called the police right away.
"Once we intervened we were able to determine that the son was safe and we averted the possibility of her being scammed," said Captain John Stankiewicz, Longmeadow police department.
Captain Stankiewicz suggests asking the calling for a contact number.
"Call the person back. Nine of out ten times no one is going to answer the call, or else contact the police department because we're very knowledgeable about what's going on around town and who has been scammed in the past, and we'll be able to advise you if this is a scam or not," said Stankiewicz.