Problems continue for Nevada Health Link in new year - FOX5 Vegas - KVVU

Problems continue for Nevada Health Link in new year

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The calendar has jumped from 2013 to 2014, but issues facing those who look to secure health insurance through the Affordable Care Act and Nevada Health Link remain.

"One hundred percent of the people I have put into the exchange are having issues," said insurance broker and Las Vegas radio host Patrick Casale. "Problems from A-to-Z right now."

There are almost as many types of problems for as many people using the exchanges.

Donna Ehlen has dealt with her's as long as anyone.

"I've been working on trying to get enrolled for 108 days," said Ehlen from her Henderson home.

Ehlen began the process October 1, selecting her carrier in mid-November and even paying a premium, but to no avail.

"They deducted $283 from my checking account November 19.  It's January 15 and I don't have insurance cards," said Ehlen.

Nearly three months later, her carrier, Nevada Health Co-Op,  doesn't know she exists.

"The carrier has never been given my name as having coverage," she said. 

At the other end of the spectrum, Vicki Haran has her insurance cards, but said she couldn't find a doctor through Nevada Health Co-Op.

"You just don't understand, it just doesn't work," Haran recalls from a conversation with her carrier.

Haran is being sent to a doctor by the co-op. But the doctor can't see her for another six weeks.

"Technically,  I'll have to make three payments before I see this doctor," Haran said. "Very, very confused.  I'm so stressed out. I wake up stressed out at the start of the day."

"It's a total cluster because the people in Washington thought they knew the answers, but they don't," said Casale. 

Whether it's through Nevada Health Link or an individual carrier, problems aren't going away, and Casale predicts disaster on the horizon. "When there's no money left to pay the bill, what are they gonna do? They're gonna tax you and I."

Both Casale and Nevada Health Link spokesperson CJ Bawden do agree on one thing. For those who have paid premiums for coverage on Jan. 1, but are still waiting on insurance cards, they both say to see your in-network doctor, pay any out-of-pocket costs up front, and you will be reimbursed by your carrier once your cards are delivered.

Casale said, best-case scenario, insurance cards are arriving two to three weeks after enrolling.

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