NV still working out kinks in health exchange site - FOX5 Vegas - KVVU

NV still working out kinks in health exchange site

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Wayne Bernath looks over the Nevada health exchange website on Oct. 8, 2013. (FOX5) Wayne Bernath looks over the Nevada health exchange website on Oct. 8, 2013. (FOX5)

It has been a week since the Nevada Health Link website was opened for business, but Wayne Bernath said he has had more trouble with this site than other website he's encountered.

"The most frustrating thing is that I've been on the computer since 1975, and I've got more experience than 99 percent of the population," Bernath said. "I should just be able to whiz right on to this site."

Bernath said he has been calling for a week, and he said it's a different problem every day. On Tuesday, the problem was that his account was locked out, he said.

"With this healthcare plan, they've made it impossible for you to sign up," Bernath said. "It's been a nightmare."

Bernath said he recently found out his current health insurance premium is scheduled to go up 40 percent. With no other options except for Obamacare, he said a $900 out-of-pocket payment is something he can't afford.

"I'm at a point where I'm not going to pay $900 a month for health insurance," he said.

Officials with the Silver State Health Insurance Exchange said they have been working every day to correct problems with nevadahealthlink.com.

"From day one we had some account creation problems," said C.J. Bawden, communications officer for the agency. "[Then it] moved into a bit of identify-proofing problems that we're still working on fully correcting."

The Nevada exchange said the traffic on the site has been much higher than anticipated. They asked consumers who don't have to sign up in the next few weeks to wait for errors to be corrected.

"Please take a little bit of time," Bawden said. "We're working on these on a daily process to make sure we get through those error messages that are out there."

Bawden said technicians work from 10 p.m. to 2 a.m. most nights in an effort to correct the problems.

The Silver State Health Insurance Exchange can be reached at 855-7-NV-LINK (855-768-5465).

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