Green Valley Ranch bosses walk in employees' shoes - FOX5 Vegas - KVVU

Green Valley Ranch bosses walk in employees' shoes

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Team members like Belinda Espinoza keep the bars stocked, tables bussed and ashtrays empty at Green Valley Ranch. 

On Thursday she was running behind schedule. 

"Yeah, I know," said the eight-year casino employee.

Espinoza was behind because of her new trainee, casino General Manager Bill Wright.

"They don't always recognize you because they're used to seeing you in a suit," Wright said.

Thursday was Walk in Your Shoes day at GVR.

Wright has held this role-reversal day every few months since he's joined Station Casinos two years ago.

"You can create a great bond with your team members, and then we can see what we can do differently, whether from guest service or providing our team members with information," Wright said while dressed as an internal maintenance porter. 

Seventeen of the resort's managers and directors switched roles, pairing up with staff members in multiple positions from busser to valet.

As you'd expect, it wasn't all smooth sailing.

"Some of the beverage servers walking around expect me to make drinks for them now," said Justin Moore, director of slot operations.

Moore was a barback Thursday.

"You feel like the new kid in junior high," said Director of Food and Beverage Ralph Marano. 

"You don't know where the restrooms are, you don't know where the supplies are, you aren't sure what to do," said Marano, who was a busser at the buffet for the day.

It's a commonsense approach to boost the business.

"Maybe you can find some things that are better, make their jobs easier for them," Moore said. 

But there's no arguing, from either side, that this should last no longer than a day.

"I can't try his job, but he can try mine. It's a little bit hard, a little bit hard," Espinoza said.

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