The momentum from Black Friday weekend looks like it's carrying into Cyber Monday. Millions of shoppers were expected to spend the day clicking away on their smartphones as well as their home and work computers to find the best deals.
Henderson-based online shoe retailer Zappos said the company is on track to break its previous sales record by several million dollars. The company didn't release an exact amount. Zappos had double the volume of calls it normally gets and plans to move hundreds of thousands of items on Cyber Monday.
"Oh my goodness, I might cry," said Zappos customer service specialist Christal Garcia. "I love Zappos. I've worked in customer service for eight years and this is an amazing job."
Christmas came a little early for Garcia. She was laid off from Best Buy earlier this year and calls it a blessing to have her new job at Zappos.
"I am blessed because I got a one a million opportunity," Garcia said.
Garcia is one of 200 seasonal workers that will work through mid-January to help Zappos during the busy holiday season.
"We get anywhere from 8,000 to 10,000 calls a day," said Zappos Senior Manager Maura Sullivan. "Our calls will double as well will our emails and chats."
Inside Zappos, some of its 650 employees worked overtime and took shorter lunches on Cyber Monday. They had to answer a steady stream of customer calls.
"It's exciting to see the sales start to pick up," said Zappos employee Steven Anderson. "I see the call volume pick up and speak to more customers."
For Garcia, she doesn't mind how busy it is right now. She hopes to stay with the company past the holidays.
"I see it will expand in downtown Las Vegas," said Garcia. "I see what it could be and what it is already. I would be excited to be with them as they expand."
Zappos plans to retain some of its seasonal workers for permanent work. Cyber Monday is one of the top five busiest days of the year for Zappos. The company expects to get even busier right before Christmas.
Copyright 2012 KVVU (KVVU Broadcasting Corporation). All rights reserved.
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