A crowd of hotel guests reportedly waited for hours early Friday morning. (Armando Navarro/FOX5)
LAS VEGAS (FOX5) -
A reported computer outage has resulted in long lines for people checking in to MGM Resorts International properties on Friday.
A representative for the company said the outage affects the guest registration computer system at some of its resorts.
"Resorts are experiencing varying levels of access to the system as we address these issues and the delays they are causing," the company said in a statement. "Resorts are fully staffed and have additional personnel on duty to help accommodate guests. However, manual registration processes take longer than our computerized systems."
FOX5 confirmed delays at Luxor, Mandalay Bay and MGM Grand.
"I was pissed off because we had just driven eight hours from Palo Alto to get here," said Eric Greko, who waited 2 1/2 hours to check in at Luxor.
"It's long," said Chris Lodwig, referring to the line at Luxor. "I walked the whole thing, it took me a couple minutes. It winds all the way through from the front desk all the way to the main entrance exits."
Refreshment stations were set up offering water and snacks, and free liquor was given to those in line to ease the tension for some, but for many, technology has stolen some valuable vacation time.
"I don't think any amount of drinks will make up for time lost," said Lodwig.
"We apologize for the inconvenience and appreciate the patience of our guests while we work through these computer problems," the company went on to say.
There's no word on what caused it or when they expect to return to normal.
Early Friday, FOX5 reported on long lines at the Luxor due to an outage at about 1 a.m.
A viewer emailed saying hundreds of people were stuck waiting for hours.
The glitch comes as Las Vegas is set to host the three-day Electric Daisy Carnival and the Manny Pacquiao-Tim Bradley fight on Saturday.
Copyright 2012 KVVU (KVVU Broadcasting Corporation). All rights reserved.
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